FREQUENTLY ASKED QUESTIONS • • •
Eshop/Ordering
Where do I enter my user name and password?
If you have ordered from our Eshop in the past, you will notice that we have a new system. There are no longer any user names or passwords. To order: select the coin you want to purchase and click "Add to Cart". Then proceed to "Checkout". You will then be promted to enter your shipping, payment, billing, and general information. We apologize for any inconvenience this may cause you.
Once I place an order online, how long will it take to receive it?
We turn orders around within 24 business hours. For example, orders placed on Friday will be shipped the following Monday (or non-holiday business day). Orders placed on Monday will be shipped on Tuesday, etc. FedEx orders are shipped Monday through Wednesday.
Payment
What methods of payment do you accept?
We accept checks (personal, business, or cashiers) and credit cards (Visa, Mastercard, Discover, and *American Express)
Where do I send the check?
Please remit checks to: DHRC PO Box 6220 Newport Beach, CA 92658. Once the check is received, the order will be shipped within one business day.
How does PayPal work?
Using PayPal is simple. All you need is an email address and a credit/debit card. When you place an order, you will be asked to choose a method of payment. Mark the box "Pay Using PayPal" , fill out the rest of the form and the submit. You will be automatically transferred to the PayPal payment page, which will require you to either enter your pre-existing PayPal username and password or ,if you are new to PayPal ,you must enter your shipping, billing, and credit card information. Becoming a member of PayPal is optional. If you would like PayPal to discard your information once your card has been processed, you can choose to not become a member.
For more information about using paypal, visit their website: www.paypal.com
Can I place an order and call my credit card # into your office?
Yes. Should you decide you would rather not use PayPal, you may call our office between the hours of 7am-5pm P.S.T. When filling out the order on this website simply mark the "Please contact me to obtain my credit card information" button during the ordering process, and we will call you the following business day.
Do you have a layaway plan?
We have a limited layaway plan. The maximum layaway period is 3 months. Please call us for details.
Shipping
How do you ship?
We ship via Registered and Insured mail (USPS) or 2-Day Fed Ex. For orders under $200 there is an $11.50 shipping charge for either of the mail carriers. We ship Registered and Insured packages Monday-Friday. Unfortunately Fedex does not ship to Po Boxes, so shipments to Po Boxes must go via Registered and Insured USPS mail (at no extra charge).
Will you Fedex or Express Mail my order and is there any extra charge for that service?
For 2-day Fedex there is no extra charge. If you require a faster service, please call us for details.
Still have a question that has not been addressed?
Either give us a call at (800)759-7575 or send us an email at info@davidhall.com.
*We only accept American Express in certain cases. To use your American Express card you need to speak with our
President, Van Simmons.